This Privacy Policy describes how 1543851 Alberta Ltd. O/A Pawlo Alto ("Pawlo Alto," "we," "us," or "our") collects, uses, and shares information about you when you use Pawlo AI, including our website, mobile applications, and related services (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
Account Information: When you create an account, we collect information such as your name, email address, phone number, and password.
Pet Information: We collect information about your pets that you provide, including names, species, breed, age, weight, photos, health records, vaccination history, dietary information, medications, allergies, veterinarian information, and other care-related details.
Communications: When you communicate with the Pawlo AI assistant or contact us, we collect the content of those communications.
Payment Information: If you make purchases, our payment processor (Stripe) collects payment card information. We do not store complete payment card numbers on our servers.
Shared Access Information: When you share pet information with others, we collect information about those sharing arrangements, including recipient contact information and access permissions.
1.2 Information We Collect Automatically
Usage Information: We collect information about how you use the Service, including the features you use, the actions you take, the time and duration of your activities, and the pages you view.
Device Information: We collect information about the device you use to access the Service, including device type, operating system, unique device identifiers, browser type, and mobile network information.
Location Information: With your consent, we may collect precise location information from your device. We also infer your approximate location from your IP address.
Log Information: We collect log information when you access the Service, including your IP address, access times, pages viewed, and the page you visited before navigating to our Service.
Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your interactions with the Service. See our Cookie Policy for more details.
1.3 Information from Third Parties
Authentication Providers: If you sign in using a third-party service (such as Google), we receive information from that service as permitted by your settings with that service.
Service Providers: We may receive information about you from our service providers, such as analytics providers and advertising partners.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Provide the AI assistant functionality, including pet data management and recommendations
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Enable sharing and collaboration features
- Send promotional communications (with your consent where required)
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve your experience
- Comply with legal obligations
3. How We Share Your Information
3.1 With Your Consent
We share information when you direct us to do so, such as when you share pet information with family members, veterinarians, trainers, or pet sitters through the Service.
3.2 Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Firebase/Google Cloud: Database, authentication, storage, and cloud functions
- Stripe: Payment processing
- Postmark: Email communications
- Twilio: SMS communications
- Google GenAI: AI assistant functionality
- Analytics providers: Service usage analysis
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
3.4 Protection of Rights
We may disclose information to protect the rights, property, or safety of Pawlo Alto, our users, or others.
3.5 Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as part of that transaction.
3.6 Aggregated or De-identified Information
We may share aggregated or de-identified information that cannot reasonably be used to identify you.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you the Service. We also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where retention is required for legal, accounting, or other legitimate business purposes.
5. Your Rights and Choices
5.1 Account Information
You can access, update, or delete your account information at any time by logging into your account settings. If you wish to delete your account entirely, please contact us at privacy@pawlo.ai.
5.2 Communication Preferences
You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails. You can manage push notification preferences through your device settings.
5.3 Cookies
Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies. See our Cookie Policy for more information.
5.4 Location Information
You can prevent the collection of precise location information by denying or revoking location permissions in your device settings.
5.5 Rights Under Canadian Privacy Law (PIPEDA)
Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, you have the right to:
- Access your personal information that we hold
- Request correction of inaccurate or incomplete personal information
- Withdraw consent to the collection, use, or disclosure of your personal information (subject to legal or contractual restrictions)
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise these rights, please contact us at privacy@pawlo.ai.
5.6 California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt out of certain data sharing. Contact us at privacy@pawlo.ai to exercise these rights.
5.7 European Privacy Rights (GDPR)
If you are located in the European Economic Area, you have rights under the General Data Protection Regulation, including the right to access, rectification, erasure, restriction, data portability, and objection. Contact us at privacy@pawlo.ai to exercise these rights.
6. Data Security
We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
7. International Data Transfers
Your information may be transferred to, stored, and processed in countries other than your country of residence, including Canada and the United States. These countries may have data protection laws that differ from those in your country.
When we transfer personal information outside of Canada, we ensure appropriate safeguards are in place in accordance with applicable law.
8. Children's Privacy
The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@pawlo.ai, and we will delete such information.
9. Third-Party Links and Services
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. We encourage you to read the privacy policies of any third-party websites or services you visit.
10. AI and Automated Processing
10.1 AI Assistant
The Pawlo AI assistant uses artificial intelligence to help you manage pet information and provide recommendations. The AI processes the information you provide to deliver personalized responses and suggestions.
10.2 Automated Decision-Making
We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human involvement.
10.3 AI Training
We may use aggregated or de-identified data to improve our AI models. We do not use your personal pet information or communications to train AI models without your explicit consent.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also notify you through the Service or via email.
We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after any modifications constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
1543851 Alberta Ltd. O/A Pawlo Alto
Privacy Officer
Email: privacy@pawlo.ai
Calgary, Alberta, Canada
For complaints about our privacy practices, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
By using Pawlo AI, you acknowledge that you have read and understood this Privacy Policy.