Terms of Use

To access certain features of the Service, you must register for an account. When registering, you agree to provide accurate, current, and complete information and to update such information to keep it accurate, current, and complete.

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or terminate your account at any time for any reason, including if we reasonably believe you have violated these Terms.

You retain ownership of any content you submit, post, or display through the Service ("User Content"), including pet information, photos, health records, and communications. By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display such User Content solely for the purpose of providing and improving the Service.

You are solely responsible for your User Content and the consequences of submitting and publishing it. You represent and warrant that you own or have the necessary rights to submit User Content and that your User Content does not violate any third party's intellectual property rights, privacy rights, or any applicable law.

We reserve the right to remove any User Content that violates these Terms or is otherwise objectionable, without prior notice.

The Service allows you to share pet information with family members, veterinarians, trainers, pet sitters, and other caregivers. When you share access, you are responsible for ensuring that shared users understand and comply with these Terms.

You are responsible for the actions of users with whom you share access. We are not liable for any loss or damage resulting from shared access or the actions of shared users.

Certain sharing features may include time-limited access tokens. You understand that access granted through such tokens may expire automatically.

The AI assistant (Pawlo) and any health-related information provided through the Service are for informational purposes only and do not constitute veterinary advice, diagnosis, or treatment. Always seek the advice of a qualified veterinarian with any questions regarding your pet's health.

In the event of a pet emergency, contact a veterinarian or emergency animal hospital immediately. Do not rely solely on the Service for emergency guidance.

The AI assistant is designed to help with pet data management and provide general information. It may make errors or provide incomplete information. You should verify any important information and not rely solely on the AI assistant for critical decisions regarding your pet's care.

Certain features of the Service may require payment of fees. You agree to pay all applicable fees as described on the Service at the time of purchase.

Payments are processed through third-party payment processors (such as Stripe). Your use of payment services is subject to the terms and privacy policies of those processors.

Unless otherwise stated, all fees are non-refundable. We may, at our sole discretion, provide refunds in certain circumstances.

If you purchase a subscription, it will automatically renew at the end of each subscription period unless you cancel before the renewal date.

The Service and its original content (excluding User Content), features, and functionality are and will remain the exclusive property of Pawlo Alto and its licensors. The Service is protected by copyright, trademark, and other laws of Canada and foreign countries.

"Pawlo AI," "Pawlo Alto," and associated logos are trademarks of 1543851 Alberta Ltd. O/A Pawlo Alto. You may not use these trademarks without our prior written permission.

If you provide us with any feedback, suggestions, or ideas regarding the Service, you grant us an unrestricted, perpetual, irrevocable, non-exclusive, royalty-free right to use such feedback for any purpose without compensation or attribution to you.

These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.

You agree that any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the courts located in Calgary, Alberta, Canada, and you consent to the personal jurisdiction and venue of such courts.

Before initiating any legal proceeding, you agree to first contact us at legal@pawlo.ai to attempt to resolve any dispute informally.

These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and Pawlo Alto regarding the Service.

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.